FAQ
FAQ
Frequently Asked Questions
Finding the right therapist can feel daunting for many people, and we hope to take the mystery out of the process. Our Lumen Therapy FAQs will help answer many of your questions, but please feel free to reach out if you need more information.
We will spend our first session establishing a foundation that will help you answer that question. We want you to feel comfortable in therapy, and developing trust with your therapist allows for the best outcomes in your journey toward healing. We also want to explore your goals for therapy to make sure that we are a good fit to work together.
Our practice focuses primarily on emotionally focused therapy (EFT) for couples, individuals and families. We will use additional approaches according to each client’s unique needs. We help people with a range of life challenges including: relationship conflict, anxiety, depression, life transitions, trauma, teen concerns, LGBTQ+ issues and much more.
We take a lot of care to bring high quality therapy services to our clients that cover a range of fees. Our fees start at $125 per 50 minute session, and the fee is adjusted based on the therapist’s experience and certifications. Additional time for longer sessions is prorated based on the therapist’s fee. All of our therapists have taken a great deal of time and commitment to pursue advanced training to bring you the most current practices in our field. You will be in good hands with anyone on our team.
Our therapy journey begins with an intake questionnaire. You will then be matched with a therapist and will schedule your first session. We are currently offering virtual sessions via Zoom, but we'll eventually offer in-person sessions once safety and comfort levels improve. Read more about what to expect.
Our founding therapists, Dr. Robert Allan and Lukas Schafer, have extensive backgrounds and experience with a variety of issues, from couple and family conflict to anxiety and depression. Reach out to us if you have questions about a specific challenge. If we are not the right fit or if you need a specialist in a specific area, we will point you in the right direction to find help.
Emotionally Focused Therapy is a specialized approach to therapy based on the science of attachment and bonding. Learn more about EFT here.
You and your therapist will work together to determine the best schedule according to your needs. Some clients schedule weekly sessions while others visit us once or twice a month.
You and your therapist will determine the length of sessions that will be best suited to your goals. Individual sessions are typically 50 minutes and when more people are involved they can be longer
We will bill you after each session and accept cash, checks, all major credit cards, and most HSA/FSA cards.
Although we do not accept insurance directly, you may be able to utilize your insurance for therapy services with us as an out-of-network provider (please check with your provider first). We are able to accept most HSA/FSA credit and debit cards. We do not accept Medicaid and do not work directly with any insurance providers. We are able to give a detailed receipt so that you can submit a request for direct reimbursement from your provider. Any other forms for insurance must be managed directly between you and your provider.
- You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items or services.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute your bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute your bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information to your right for a Good Faith Estimate, visit www.cms.gov/nosurprises or call 720-504-5169.
- A Good Faith Estimate is for your information only, and is not a binding contract between a client and provider.
TESTIMONIALS
Professional References
Both Robert and Lukas are remarkably attuned and compassionate therapists. They both have a powerful gift for creating a therapeutic space filled with hope, safety, and comfort, which allows their clients to move forward feeling more fulfilled and connected.
I highly recommend Lumen Therapy Services! Lukas and Robert are true leaders in the field of couples therapy and relationship counseling. They are knowledgeable, passionate, and dedicated in their approach.
Lukas is one of the most talented and conscientious therapists I know. You're in good hands if you land in his care.
I am continually inspired by Lukas and the team at Lumen Therapy Services. Their exceptional therapeutic expertise, combined with genuine care and professionalism, creates a supportive environment for clients. Lukas’s unwavering commitment to high-quality therapy and staff support is evident in everything he does. I trust his team completely and would highly recommend Lumen Therapy Services to anyone seeking compassionate, expert care.
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Are you ready to take the first step?
Contact us to learn about our process and if we might be a good fit for each other.